Mini Incident Report

We apologize for the inconvenience this service disruption/outage may have caused. We would like to provide some information about this incident below. Please note, this information is based on our best knowledge at the time of posting and is subject to change as our investigation continues. If you have experienced impact outside of what is listed below, please reach out to Google Workspace Support using help article https://support.google.com/a/answer/1047213.

(All Times US/Pacific)

Incident Start: 15 July 2025 18:27

Incident End: 16 July 2025 18:19

Duration: 23 hours, 52 minutes

Affected Services and Features:

Google Drive for desktop

Regions/Zones: Global

Description:

A subset of Google Drive users who had their account in Drive for desktop disabled, observed the error: “Your administrator has restricted Google Drive access to authorized devices. You have been logged out, and all Google Drive content related to your account has been wiped from this computer. Please contact your administrator to learn more”. Despite the message, no Google Drive content was actually wiped from the users’ computers. The message was a result of a configuration change to the default admin policies. Google will complete a full Incident Report in the following days.

Customer Impact:

A subset of Google Drive users had their account in Drive for desktop disabled and observed the error: “Your administrator has restricted Google Drive access to authorized devices. You have been logged out, and all Google Drive content related to your account has been wiped from this computer. Please contact your administrator to learn more”. Despite the message, no Google Drive content was actually wiped from the users’ computers.

The issue with Google Drive for Desktop has been resolved for all affected users as of Wednesday, 2025-07-16 17:16 PDT.

The issue was due to a configuration change to the default admin policies. Our engineers mitigated the issue by rolling back the configuration.

Action required: If any users are still experiencing issues, they should quit the Drive for desktop app and relaunch it.

We thank you for your patience while we worked on resolving the issue.

Summary:

Google Drive users may be unexpectedly logged out of Drive for Desktop.

Description:

The engineering team believes that the incident mitigation is complete and is confirming its effectiveness.

An estimated time of resolution provided is Wednesday, 2025-07-16 at 19:00:00 PDT.

We will provide more information by Wednesday, 2025-07-16 19:30:00 PDT with additional details.

Diagnosis / Customer Symptoms:

Google Drive users may experience being logged out of Drive for Desktop and see error “Your administrator has restricted Google Drive access to authorized devices. You have been logged out, and all Google Drive content related to your account has been wiped from this computer. Please contact your administrator to learn more.” Only enterprise customers are impacted.

Workaround:

Administrators may go to the Drive for Desktop settings in Admin Console under Apps > Drive and Docs > Drive for desktop > Enable Drive for desktop and uncheck “Only allow Google Drive for desktop on authorized devices” For details see https://support.google.com/a/answer/7491144.

Summary:

Google Drive users may be unexpectedly logged out of Drive for Desktop.

Description:

We are experiencing an issue with Google Drive for Desktop, beginning on Wednesday, 2025-07-16 10:24:07 PDT.

Our engineers have implemented a mitigation strategy and have partially mitigated the issue.

The engineering team continues to work towards full mitigation.

An estimated time of resolution provided is Wednesday, 2025-07-16 at 17:00:00 PDT.

We will provide more information by Wednesday, 2025-07-16 18:00:00 PDT with additional details.

We apologize to all who are affected by the disruption.

Diagnosis / Customer Symptoms:

Google Drive users may experience being logged out of Drive for Desktop and see error “Your administrator has restricted Google Drive access to authorized devices. You have been logged out, and all Google Drive content related to your account has been wiped from this computer. Please contact your administrator to learn more.” Only enterprise customers are impacted.

Workaround:

Administrators may go to the Drive for Desktop settings in Admin Console under Apps > Drive and Docs > Drive for desktop > Enable Drive for desktop and uncheck “Only allow Google Drive for desktop on authorized devices” For details see https://support.google.com/a/answer/7491144.

Summary:

Google Drive users may be unexpectedly logged out of Drive for Desktop.

Description:

We are experiencing an issue with Google Drive for desktop, beginning on Wednesday, 2025-07-16 10:24:07 PDT.

Our engineering team has identified the source of the issue and is working on implementing a fix.

We will provide more information by Wednesday, 2025-07-16 13:30:00 PDT with additional details.

We apologize to all who are affected by the disruption.

Diagnosis / Customer Symptoms:

Google Drive users may experience being logged out of Drive for Desktop and see error “Your administrator has restricted Google Drive access to authorized devices. You have been logged out, and all Google Drive content related to your account has been wiped from this computer. Please contact your administrator to learn more.” Only enterprise customers are impacted.

Workaround:

Administrators may go to the Drive for Desktop settings in Admin Console under Apps > Drive and Docs > Drive for desktop > Enable Drive for desktop and uncheck “Only allow Google Drive for desktop on authorized devices” For details see https://support.google.com/a/answer/7491144.

Summary:

Google Drive users may be unexpectedly logged out of Drive for Desktop.

Description:

We are experiencing an issue with Google Drive for desktop, beginning on Wednesday, 2025-07-16 10:24:07 PDT.

Our engineering team has identified the source of the issue and is implementing a fix.

We will provide more information by Wednesday, 2025-07-16 12:30:00 PDT with additional details.

We apologize to all who are affected by the disruption.

Diagnosis / Customer Symptoms:

Google Drive users may experience being logged out of Drive for Desktop and see error “Your administrator has restricted Google Drive access to authorized devices. You have been logged out, and all Google Drive content related to your account has been wiped from this computer. Please contact your administrator to learn more.” Only enterprise customers are impacted.

Workaround:

Administrators may go to the Drive for Desktop settings in Admin Console under Apps > Drive and Docs > Drive for desktop > Enable Drive for desktop and uncheck “Only allow Google Drive for desktop on authorized devices” For details see https://support.google.com/a/answer/7491144.